Pg County Jail Phone Number is the direct line for the Prince George’s County Correctional Center. People call this number to speak with jail staff about people held at the facility. The main jail building is at 13400 Dille Drive, Upper Marlboro, MD 20772. You can call 301-952-4800 to hear recorded details about jail rules. This system helps you learn about bail, visitation, and inmate health. Staff members answer questions and manage the phone lines all day and night. The system stays active to help the public stay in touch with the jail. You use this number to start your contact with the county jail system.
Stopping Unwanted Inmate Calls
Pg County Jail Phone Number lets you stop calls from inmates if you do not want to talk. When a call comes in, you will hear an automated voice. The voice gives you a choice to block the caller. You must press a specific digit on your phone to add your number to a block list. This stop list keeps your phone from ringing when that inmate tries to call again. The jail system tracks these requests to keep people safe. You can still call the jail yourself even if you block an inmate. This feature gives you control over who can reach your home phone or cell phone.
Contacting ITI Customer Service
ITI Customer Service helps people who have trouble with the call block system. You can reach them at 1-888-949-3303. This phone line is open 24 hours a day. It is open every day of the week. Representatives talk to you about your phone block status. They confirm when the block starts. Most blocks take two business days to work. You can call this number from any state. The staff at ITI works with the Prince George’s County jail equipment. They make sure the phone system follows the law. They help fix errors if the wrong number gets blocked by mistake.
Using the Public Telephone Menu
The Prince George’s County Corrections Department has a large automated system. You reach this system by calling 301-952-4800. When the call starts, you hear many choices. You can pick a number to hear about visitation rules. You can pick a number to hear about inmate legal rights. The menu tells you how to put money on a commissary account. It also tells you how to set up an in-person visit. Each choice uses a single button on your phone. The system repeats the list every 30 seconds. This helps you hear the options if you miss them the first time.
Booking Records and Roster Updates
Pg County Jail Phone Number connects you to the latest roster data. The jail updates this roster every 15 to 30 minutes. The list shows every person currently in the jail. It includes their housing unit and their bond amount. You can see the charges against them. The system shows a projected release date if one exists. You can ask for a paper copy of a booking record. The jail provides these records as PDF files. These files help lawyers and family members keep track of a case. The jail keeps these records fresh so the data is correct when you call.
Physical Location and Services
The jail office sits at 13400 Dille Drive in Upper Marlboro. This location handles many public needs. People go there for visitation scheduling. They go there to get inmate details. Some people go there to apply for jobs as correctional officers. The jail has morning hours from 8 a.m. to 12 p.m. It has afternoon hours from 1 p.m. to 5 p.m. Each inmate can have ten visitors per session. You must follow the dress code when you visit the building. The staff checks every visitor for safety reasons before they enter the housing areas.
Online Inmate Locator Steps
You can find an inmate using the county website. You need the inmate’s booking number or their full name. You can use their date of birth to narrow the search. The search tool looks through the current jail roster. It shows where the person is staying inside the jail. It shows if they have a bond they can pay. The website updates often to show new people who just arrived. It also removes people who left the jail. This tool is free for everyone to use. It saves time because you do not have to wait on hold on the phone.
GTL Connect Network Phone Accounts
GTL handles the prepaid phone accounts for the jail. You call 877-650-4249 to add money to an account. Inmates use this money to call their families. Local calls cost $0.18 per minute. Long-distance calls cost $0.30 per minute. You must pay for at least one minute of time. You can check your balance on the GTL portal. The portal shows every call made and how much it cost. It updates the history every 24 hours. Inmates can only make three calls per day. Each call has a 15-minute time limit. The system cuts the call off when the time ends.
Leaving Voice Messages for Inmates
You can leave a short message for an inmate by calling 301-952-7164. This is a one-way message system. The inmate can listen to the message later. They cannot talk back to you through this line. This is good for emergencies or quick news. The jail staff monitors these messages for safety. You should not say anything secret or illegal in a message. The system keeps a record of every message sent. This service helps families stay connected when the inmate cannot get to a phone. It is a simple way to give support to someone inside.
Inmate Services Desk Duties
The inmate services desk handles special requests. Their phone number is 301-952-7025. You call this desk to ask about inmate health or medical needs. They can tell you about the grievance process. If an inmate has a problem, they file a grievance form. The services desk tracks these forms. They also help with legal papers and court dates. This desk works under the Prince George’s County Sheriff’s Office. They follow strict Maryland state rules. They make sure inmates get proper care and fair treatment while they stay at the jail.
Maryland Department of Public Safety Standards
The Prince George’s County Correctional Center follows state laws. These laws set the rules for housing and medical care. They set the rules for rehabilitation programs. The jail must pass checks to show they follow these laws. You can ask for public records about the jail budget. You can ask for records about how many people work there. You use the county open-records portal to make these requests. The county usually answers within five business days. This keeps the jail system open and honest for the public. It ensures the facility stays safe for staff and inmates.
How to Pay Inmate Bonds
Pg County Jail Phone Number staff can explain how to pay a bond. A bond is money paid to let an inmate leave jail before their trial. You call 301-952-4800 to find out the bond amount. You can pay the bond at the jail office in Upper Marlboro. Some bonds require a bondsman. A bondsman is a person who pays the money for you for a fee. The jail staff cannot suggest a specific bondsman. You must look them up yourself. Once you pay the bond, the jail starts the release process. This process can take several hours to finish.
Visiting Rules and Scheduling
You must schedule a visit before you go to the jail. You call the main number to find the scheduling link. Visits happen in the morning and the afternoon. You must bring a valid photo ID. This can be a driver’s license or a passport. Children can visit if they are with an adult. You cannot bring bags or phones into the visiting room. There are lockers for your items. The jail staff watches the visit to keep everyone safe. If you break the rules, they will end the visit. You might lose your right to visit in the future.
Commissary and Money Deposits
Inmates use commissary to buy snacks and soap. You can put money on their account over the phone. You can also use a kiosk in the jail lobby. The commissary system has a list of items and prices. Inmates order items once a week. The money comes out of their account right away. If an inmate leaves jail, they get their remaining money back. You can call the inmate services desk to check a balance. You need the inmate’s full name and booking ID to add money. This helps them stay comfortable while they wait for court.
Correctional Officer Jobs and Training
The jail is always looking for new workers. You can call the main office to ask about jobs. Applicants must pass a background check. They must pass a physical fitness test. They must write a statement about their past work. The county human resources portal has the application. New officers go to a training academy. They learn how to manage inmates and stay safe. They learn about Maryland jail laws. This is a career path for people who want to serve their community. The jail offers good pay and benefits for these roles.
Legal Rights and Inmate Advocacy
Every inmate has legal rights under the law. They have the right to a lawyer. They have the right to medical care. They have the right to be safe from harm. You can call the jail to ask about these rights. The automated menu has a section for legal details. If you think a right is being ignored, you can contact the Sheriff’s Office. They check on complaints and fix problems. Legal groups also work with the jail to protect people. Keeping the phone lines open helps lawyers reach their clients quickly.
Sheriff’s Office Administration
The Sheriff’s Office runs the jail daily. You can reach their administrative desk at 301-883-7000. Use this number for high-level questions. They handle inmate status and release dates. They can fix names that are spelled wrong on the roster. You can file an edit request if you see a mistake. They review these requests within 48 hours. The Sheriff’s Office makes sure the jail follows all court orders. They work with the local police to move inmates to and from court. This office is the head of the whole jail system.
Facility Contact Details and Map
The Prince George’s County Correctional Center is a key part of the local justice system. Below are the primary contact details for the facility. Use these numbers for quick contact regarding inmate status, visitation, and emergency messages. The address is central to Upper Marlboro and serves all of Prince George’s County.
- Official Website: https://www.princegeorgescountymd.gov/departments-offices/corrections
- General Phone: 301-952-4800
- Inmate Services: 301-952-7025
- Voice Message Line: 301-952-7164
- Prepaid Phone Accounts (GTL): 877-650-4249
- ITI Customer Service (Blocks): 1-888-949-3303
- Visiting Hours: 8:00 AM – 12:00 PM and 1:00 PM – 5:00 PM
Authority and Entity Expansion List
To further master the details of the Prince George’s County justice system, consider these related topics for future research. These areas connect deeply with the jail phone system and inmate management.
- Maryland State Department of Public Safety: Learn the rules that govern all county jails in the state.
- Upper Marlboro District Court: See how court dates affect inmate release times and phone privileges.
- Video Visitation Technology: Explore how remote video calls are replacing some in-person visits.
- Inmate Re-entry Programs: Look at phone resources for people leaving jail to find jobs and homes.
- Bail Bond Regulations in Maryland: Study the laws about how much a bondsman can charge you.
- Juvenile Justice Phone Rules: Compare the phone system at the youth facility to the adult jail.
- Health Care for Inmates: Learn how to call about mental health services and medication for inmates.
Frequently Asked Questions
These questions cover common things people ask about the jail phone system. Many people feel confused when they first try to call an inmate or block a number. These answers provide the exact steps to solve your problems and get the facts you need. Each answer follows the rules of the jail and the phone companies that serve the facility.
How do I stop an inmate from calling my phone number?
To stop an inmate from calling you, listen to the automated message when the phone rings. The system will ask you to press a specific number on your keypad to block future calls. Once you press that number, the system adds you to a list. This list tells the jail computer to reject any calls from that inmate to your number. If this does not work, call ITI Customer Service at 1-888-949-3303. They can manually add your number to the block list for the Prince George’s County Correctional Center. They usually finish this task within two business days. Blocking an inmate does not stop you from calling the jail to ask about their status. It only stops the inmate from calling your personal line. This is a safety tool for people who do not want to be bothered by someone in jail. The jail staff takes these requests seriously to prevent harassment.
What are the costs for inmate phone calls at the jail?
Phone calls from the jail are not free. The jail uses a company called GTL Connect Network to handle calls. If an inmate calls a local number, the cost is $0.18 per minute. If they call a number far away, the cost is $0.30 per minute. There is a minimum charge of one minute for every call. You must set up a prepaid account to receive these calls if the inmate does not have money on their own account. You call 877-650-4249 to put money on an account. You can use a credit card or a debit card for this. The system tracks every penny and shows you the balance online. Inmates are limited to 15 minutes per call. They can only make three calls in one day. This helps make sure everyone gets a turn to use the phones. The money you put on the account stays there until the inmate uses it or leaves the jail.
How can I find out if someone is in the Prince George’s County Jail?
You can check if someone is in jail by calling the main Pg County Jail Phone Number at 301-952-4800. Choose the option for inmate information from the automated menu. You can also use the online inmate locator on the county website. You need to know the person’s last name and first name. It helps if you have their date of birth or their booking number. The roster updates every 15 to 30 minutes. This means you get the most recent data available. The roster will tell you which housing unit the person is in. It will also show you their bond amount and their charges. If the person was just arrested, they might not show up on the list for a few hours. The jail must finish the booking process before the name appears on the public list. If you still cannot find them, you can call the Sheriff’s Office administrative desk for help.
Can I leave a message for an inmate if they cannot call me?
Yes, you can leave a voice message for an inmate. You must call the special message line at 301-952-7164. This line is specifically for family members who need to give news to an inmate. You follow the prompts to record your message. The system saves the message and lets the inmate listen to it during their phone time. The inmate cannot talk back to you while you are recording. They must call you back using the GTL system if they want to respond. The jail staff listens to these messages to make sure no rules are being broken. Do not use the message line to talk about crimes or to plan illegal acts. If the jail staff hears something bad, they will delete the message and might take away the inmate’s phone rights. This service is a good way to stay in touch for birthdays, holidays, or family news when a live call is not possible.
What do I do if I cannot reach the jail by phone?
If the main jail number is busy, wait a few minutes and try again. The phone lines get very crowded during visiting hours. You can also try calling the Sheriff’s Office at 301-883-7000 if the 301-952-4800 line does not pick up. If you have a technical problem with the phones, call the service providers. Call ITI for blocking issues and GTL for payment issues. Sometimes the jail system goes down for maintenance. This usually happens late at night. If you have an emergency and cannot reach the jail, you can go to the facility at 13400 Dille Drive in person. The lobby is open to the public during the day. Staff at the front desk can help you if the phones are not working. You can also check the county website for alerts about phone outages. They post updates if the system has a major problem that lasts for a long time.
How do I add money to an inmate’s commissary account?
Inmates use commissary money to buy things like extra food, stamps, and hygiene products. You can add money by calling the inmate services desk or using the jail’s online portal. There is also a kiosk in the jail lobby at 13400 Dille Drive. You need the inmate’s full name and their booking identification number. If you use the kiosk, you can pay with cash or a card. If you use the phone or website, you must use a card. The money usually shows up on the inmate’s account within 24 hours. The jail sets a limit on how much money an inmate can have at one time. They also set a limit on how much they can spend each week. This keeps things fair for all inmates. If the inmate is moved to a different jail, the money usually goes with them. If they are released, they get the money back as a check or a debit card from the jail office.
How do I request medical records for someone in the jail?
To get medical records, you must call the inmate services desk at 301-952-7025. They will tell you that the inmate must sign a release form first. This form gives the jail permission to share private health data with you. Once the inmate signs the form, you can submit a formal request. You can find the request form on the county corrections website. You must fill it out and send it to the jail’s medical department. They review the request to make sure it follows the law. It can take several days to get the records. The jail provides these records as PDF files or printed papers. You might have to pay a small fee for the copies. This process ensures that every inmate’s health data stays safe and is only seen by the right people. If there is a medical emergency, call the jail immediately and ask to speak with the medical duty officer.